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Md Delwar Hossain
Apr 05, 2022
In Welcome to the Forum
This may be the core difference between long-distance running enterprises and sprinting enterprises. For sprint-type enterprises, rapid growth in the short term is the first priority. Marketing-driven growth has become a common narrative context. Enterprises should put more energy into marketing and sales investment, and use figures such special database as new customers and accumulated customers to make business narratives. , SaaS services that are better than customer acquisition and sales have become the most concerned part of sprinting enterprises. For long-distance running enterprises. The user experience in the whole life cycle of the product is more important, and comprehensive growth in the long-term perspective is more suitable for the development of the enterprise. The after-sales service link will be a crucial part of the user special database experience. How to improve more solid corporate value such as customer satisfaction rate, renewal/repurchase rate, referral rate, etc., has become a new requirement for SaaS services by such long-distance customers. With the advent of the stock era, the advantages of long-distance running enterprises are evident. When the traffic cost remains high, the fragmentation trend of user attention is intensified. For companies that are accustomed to traffic and offline play, the retention of new customers and the continuous generation of customer word-of-mouth value will be the missing parts. The traditional growth paradigm has gradually failed at this time, and the product power and brand power have not been crushed. Driven by pressured consumption decisions, the service experience has become the last straw to bend the customer experience. The most critical point is special database that it can undertake the mission of the CRM back-end customer life cycle and transform the enterprise service department from cost-oriented to value-oriented. Especially for industries with long product life cycles such as medical equipment and 3C products, after-sales customer service itself is an excellent channel for reducing costs and increasing efficiency and stock marketing.
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Md Delwar Hossain

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